Frequently Asked
Questions at 788won

788won requires standard Know Your Customer (KYC) documentation to verify your identity before processing withdrawals. A copy of your CNIC (Computerised National Identity Card) is the primary document accepted for Pakistani players. You may also be asked to provide a recent utility bill or bank statement as proof of address, and in some cases a selfie holding your CNIC. All documents are handled securely in line with our Privacy Policy.

No. Each individual is permitted to hold one account on 788won. Creating duplicate accounts — whether under the same name, the same CNIC number, the same device or the same payment method — is a breach of our Terms and Conditions. Duplicate accounts may be closed and any balances forfeited. If you have forgotten your login credentials, use the password reset option rather than registering again.

You must be at least 18 years of age to register and use 788won, or the higher minimum age required by the operator's licensing jurisdiction or the laws applicable in your location. Age is verified during the KYC process. Accounts belonging to individuals under the minimum age are closed immediately and balances forfeited. 788won does not provide gaming services to minors under any circumstances.

On the login page, click "Forgot Password" and enter the email address associated with your 788won account. A password reset link will be sent to that address within a few minutes. Follow the link, choose a new strong password and confirm. If you no longer have access to that email address, contact our support team via live chat for identity-verified manual assistance.

To permanently close your account, contact our support team via live chat or email at [email protected]. Before closure, any remaining balance may be withdrawn subject to standard verification requirements. If you are closing your account due to concerns about your gambling habits, we strongly recommend requesting self-exclusion instead — this offers stronger protections and prevents you from re-registering during the exclusion period.

Yes. Pakistan cricket is one of the most popular betting categories on 788won. You can find markets for international Test matches, ODIs, T20Is, PSL season games and ICC tournament fixtures. Markets typically include match winner, top batsman, top bowler, total runs, and various in-play options that update live as the match progresses. Coverage extends to domestic and franchise leagues beyond just Pakistan, giving you a wide range of cricketing action throughout the year.

In-play betting allows you to place wagers on a match or event while it is already in progress. Odds update in real time based on the current state of the game. For cricket, this means you can bet on the outcome of the next over, the next wicket, or the final result after seeing how the first few overs have unfolded. Note that odds can move quickly during live events, and bets placed during a brief suspension of markets will be confirmed once markets reopen.

Return to Player (RTP) is a theoretical percentage that indicates how much a slot game pays back to players over a very large number of spins. For example, a slot with a 96% RTP would theoretically return PKR 96 for every PKR 100 wagered over its lifetime. RTP is a long-run statistical average, not a guarantee for any individual session. The RTP for each game at 788won is published in the game's information or rules panel, which you can access before or during play.

Yes. The 788won platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete range of sports betting, live casino and slot games directly through your smartphone or tablet browser without needing to download a separate application. The mobile interface adjusts automatically to your screen size, making it straightforward to place bets, manage your account and process deposits or withdrawals on the go from anywhere in Pakistan.

Two-factor authentication (2FA) adds an extra layer of security by requiring a one-time code in addition to your password each time you log in. To enable it, go to Account Settings and select the Security section. You will be guided through linking an authenticator app or receiving codes via SMS. We strongly recommend enabling 2FA, particularly if you access 788won from shared devices or public Wi-Fi networks in cities like Lahore, Karachi or Islamabad.

788won provides a comprehensive set of responsible gambling tools accessible directly in your account settings. These include deposit limits (daily, weekly and monthly), loss limits, session time limits with reality-check reminders, a cool-off period for short breaks (24 hours to 30 days), and self-exclusion for periods ranging from one month to permanent. Reducing any limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour reflection period. Full details are on our Responsible Gambling page.

Self-exclusion can be requested via Account Settings under the Responsible Gambling section, or by contacting our support team directly via live chat. You can choose a period of 1 month, 3 months, 6 months, 1 year or permanent exclusion. Once active, your account is suspended, all marketing is stopped, and re-registration is blocked for the duration. Permanent self-exclusion cannot be reversed. If you are in crisis and need immediate suspension, contact live chat — we will act without delay, any hour of the day.

Online gambling may be restricted or prohibited under Pakistani domestic law, including the Prevention of Gambling Act, 1977. 788won is an international online gaming platform and does not hold a licence issued by a Pakistani authority. It does not claim to be lawful under Pakistani domestic law. It is your personal responsibility to understand and comply with the laws applicable in your jurisdiction before using this platform. This response is not legal advice. If in doubt, consult a qualified legal professional in your area.