Responsible Gambling
at 788won
Gambling is entertainment — and like all entertainment, it works best when it stays in its proper place. This page explains how 788won supports your right to play safely, and the tools available to keep your gaming experience positive, controlled and within your personal limits.
Our Commitment to You
Six principles that shape how 788won approaches player safety and responsible gaming.
Player Protection First
Every feature on the 788won platform is designed with player wellbeing in mind. From the moment you register, safety tools are available in your account settings — no waiting period, no complicated process. We believe that protecting players is not a compliance exercise; it is the foundation of a trustworthy gaming platform.
Verified Adults Only
788won enforces a strict minimum age of 18 years — or the higher minimum required by the operator's licensing jurisdiction. Age verification is performed during the KYC process. Accounts found to belong to minors are closed immediately and balances forfeited. We actively block access attempts that suggest underage use.
Spend Controls That Work
Deposit limits, loss limits and wagering limits can be set directly in your account dashboard. Reductions take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period so that decisions made under pressure cannot instantly override protections you put in place when you were thinking clearly.
Session & Time Management
It is easy to lose track of time while playing a live PSL match or spinning through slots. 788won's session reminders notify you at intervals you choose — 30 minutes, 1 hour or 2 hours. Reality-check pop-ups show your net gaming result for the current session so you always have accurate information at hand.
Self-Exclusion on Request
If you feel you need a break, self-exclusion is available for periods of 1 month, 3 months, 6 months, 1 year or permanently. During exclusion, your account is suspended, marketing communications are stopped and you cannot deposit or place bets. Requests are processed within 24 hours of submission.
Compassionate Support
Our support team is trained to recognise signs of problem gambling and to respond with empathy, not judgement. Whether you reach out via live chat or email, you will be directed to the right tools and resources without delay. Support is available in English and Urdu, 24 hours a day, seven days a week.
Understanding Responsible Gambling
Know the difference between entertainment and a problem.
Gambling — whether you are following a T20 cricket match, watching live roulette or playing a slot — is a form of entertainment. Like going to a cinema in Lahore or booking tickets for a match at the Gaddafi Stadium, it comes with a cost that you plan for and accept before you start.
Responsible gambling means treating that cost as entertainment spend: a defined amount of money and time that does not interfere with your daily responsibilities, your family commitments or your financial stability. When gambling stays within those boundaries, it can be an enjoyable and exciting pastime.
The problems begin when the boundaries blur. Chasing losses, hiding gambling from family members, borrowing money to fund deposits, or feeling anxious when you are not gambling are all signs that the activity has shifted from entertainment to something that needs attention. The tools on this page are here precisely for those moments.
Signs of Healthy Gambling
- You play with money set aside specifically for entertainment, not essential funds.
- You set a time limit before you start and stop when it is reached.
- You accept losses as the cost of entertainment, not as money you must recover.
- Gambling does not affect your work, family time or financial obligations.
- You feel in control and can walk away at any point without distress.
Warning Signs to Watch For
- Spending more than you intended or increasing bets to chase earlier losses.
- Borrowing money or selling personal items to fund gambling activity.
- Feeling irritable, anxious or restless when not gambling.
- Hiding your gambling activity from family or close friends.
- Missing work, family obligations or other commitments because of gambling.
- Using gambling as the primary way to cope with stress, sadness or boredom.
Your Safety Tools
All tools are available in your 788won account settings at no cost and with no restrictions on use.
Deposit Limits
Set a maximum amount you can deposit within a daily, weekly or monthly period. Once the limit is reached, further deposits are declined until the period resets. Reducing your limit takes effect instantly.
Loss Limits
Define the maximum net loss you are comfortable with over a set period. When your losses reach that threshold, betting is paused for the remainder of the period. This removes the temptation to chase losses in the heat of the moment.
Session Time Limits
Set a maximum session duration. When the limit is reached, a prompt appears and continued play requires you to actively confirm. Optional reality-check messages can be enabled to display your net win/loss at regular intervals during play.
Cool-Off Period
Take a short break from gambling for 24 hours, 48 hours, 7 days or 30 days. During a cool-off, your account remains accessible for withdrawals but no deposits or bets can be placed and all promotional communications are paused.
Self-Exclusion
For a more serious intervention, self-exclusion suspends your account for a minimum of 1 month up to a permanent ban. Your account is locked, marketing is suppressed and re-registration is blocked. Requests are processed within 24 hours. Permanent exclusions cannot be reversed.
Marketing Opt-Out
You can opt out of all promotional communications — bonus offers, free-bet notifications, seasonal promotions — at any time without affecting your ability to use the platform. This removes external cues that might encourage unplanned gambling sessions.
Self-Assessment
A few honest questions to help you reflect on your gambling habits.
Ask Yourself Honestly
Have you ever gambled with money that was meant for essential expenses such as rent, groceries or bills?
Have you tried to win back money you have lost by placing more bets — often referred to as "chasing losses"?
Has a family member, friend or colleague expressed concern about how much time or money you spend gambling?
Do you find it difficult to walk away from a gaming session, even when you intended to stop?
Have you felt the need to hide gambling activity — deposits, winnings or losses — from people close to you?
Do you gamble to escape stress, difficult emotions or problems in your daily life?
Practical Gambling Tips
Simple habits that keep gambling enjoyable and in its proper place.
Strictly Adults Only
788won is an adults-only platform. You must be at least 18 years of age — or the higher minimum required by the operator's licensing jurisdiction or the laws of the territory in which you are located — to register or use any gaming service on this platform.
Age verification is a mandatory part of the KYC process. Accounts that cannot be verified as belonging to an adult are suspended pending verification and closed if verification fails.
Protecting Minors at Home
Steps you can take to prevent underage access to online gambling content.
Keep login credentials private
Never share your 788won username or password with other household members, including children or teenagers. Treat your gaming account credentials the same way you would treat your online banking password.
Log out after every session
Always log out of your 788won account when you finish playing, particularly on shared devices. Enable two-factor authentication to add an extra layer of protection against unauthorised access.
Use parental control software
If children use the same devices as you, install reputable parental control software that can block gambling-related websites. Many internet service providers and device manufacturers offer built-in parental control tools at no additional cost.
Have open conversations
Talk to your children about gambling honestly — what it is, the risks it carries and why it is restricted to adults. Awareness and open dialogue are among the most effective tools for preventing underage gambling.
Report suspected underage access
If you suspect a minor has accessed gambling content on this platform, report it to our support team at [email protected] immediately. We investigate all such reports promptly.
Getting Help
Asking for help is a sign of strength. Here is how to start.
Live Chat — Immediate
The fastest route to help. Open the live chat window inside your 788won account at any time of day or night. Tell the support agent you need help with responsible gambling and you will be connected to a trained adviser immediately. Emergency self-exclusion can be processed in a single conversation.
Email Support
Write to us at [email protected] with the subject line "Responsible Gambling Request". Include your registered username and a brief description of what you need. We aim to respond within 24 hours. Please note: this email address is plain text and cannot be clicked.
Account Settings — Self-Service
All responsible gambling tools are also available directly in your account settings without needing to contact support. Navigate to Account Settings, then the Responsible Gambling section. Limit changes, cool-off periods and self-exclusion can all be activated within seconds at any hour.
Play With Confidence
The safety tools on this page are here whenever you need them. If you are comfortable with your limits and ready to explore the platform, head to the homepage. If you would like to review our full terms or privacy policy first, those are linked below.
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