Privacy Policy — 788won

1. Introduction

This Privacy Policy (hereinafter "Policy") is issued by 788won (hereinafter "788won", "the Operator", "We", "Us" or "Our"), the operator of the online gaming platform accessible at 788won.cam and any associated mobile applications or mirror domains.

This Policy explains how 788won collects, uses, stores, discloses and protects personal data relating to individuals who visit or register on the Platform (hereinafter "you", "your" or "Player"). It applies to all personal data processed in connection with your use of 788won's services, including sports betting, live casino, slot games, account management and customer support interactions.

This Policy should be read alongside our Terms & Conditions. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your account.

2. Definitions

3. Data Controller

788won acts as the Data Controller in respect of all Personal Data collected through the Platform. For the avoidance of doubt, where 788won engages third-party Data Processors to assist in the delivery of services — such as payment processors, KYC verification providers or cloud infrastructure providers — those processors act solely on 788won's instructions and are bound by data processing agreements that impose obligations consistent with applicable data protection standards.

788won's Platform is operated under an international gaming licence. This Policy is drafted to reflect internationally recognised data protection principles. 788won does not hold any licence or authorisation issued by a Pakistani regulatory authority, and this Policy does not constitute legal advice regarding Pakistani data protection law.

4. Data We Collect

4.1 Registration Data

When you create an account on 788won, we collect:

• Full legal name
• Date of birth (to verify age eligibility)
• Residential address (including city — such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — and country)
• Email address
• Username and encrypted password
• Phone number (where provided)
• Preferred currency and language settings

4.2 Identity Verification (KYC) Data

To comply with our licensing obligations and to process withdrawals, we may request:

• A copy of a government-issued photo ID (e.g., Pakistani CNIC, passport or driving licence)
• Proof of address (e.g., a recent utility bill or bank statement)
• Documentation confirming ownership of the payment method used to deposit (e.g., a screenshot of an Easypaisa or JazzCash account in your name, or a bank statement from HBL, UBL, Meezan Bank or Bank Alfalah)
• Source-of-funds documentation where transaction values exceed applicable thresholds

4.3 Transaction Data

We record all financial transactions conducted through the Platform, including:

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (masked where possible)
• Transaction reference numbers
• Currency and exchange rate information
• Bonus credits applied and wagering activity

4.4 Usage & Technical Data

When you interact with the Platform, we automatically collect certain technical information:

• IP address and approximate geolocation derived from it
• Device type, operating system and browser version
• Session duration, pages visited and features used
• Referring URL and search terms where applicable
• Error logs and performance diagnostics

4.5 Communications Data

When you contact our support team via live chat or email, we retain a record of the communication, including its content, timestamps and any attachments, for the purpose of resolving your query and improving service quality.

4.6 Responsible Gambling Data

Where you voluntarily engage with responsible gambling tools — such as setting deposit limits, loss limits, session reminders or requesting self-exclusion — we record those preferences and the dates on which they were set or modified. This data is treated with heightened care and is used solely to honour your instructions and to comply with our responsible gambling obligations.

5. Purposes & Legal Bases for Processing

The table below summarises the primary purposes for which we process your Personal Data and the legal basis applicable in each case.

5.1 Marketing Communications

788won will only send you marketing emails, SMS messages or in-platform notifications where you have provided explicit consent to receive such communications. You may withdraw consent at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

788won does not sell your Personal Data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: To facilitate deposits and withdrawals. These providers receive only the transaction and identity data required to process the specific transaction.
• KYC & Identity Verification Providers: Third-party services used to verify the authenticity of identity documents submitted during the KYC process.
• Cloud Infrastructure Providers: Hosting and data storage providers operating under data processing agreements that require them to implement appropriate security measures.
• Fraud Prevention Services: Specialist providers used to detect and prevent fraudulent activity, money laundering and other prohibited conduct on the Platform.
• Regulatory and Law Enforcement Authorities: Where we are legally required or compelled by a court order or regulatory direction to disclose Personal Data.
• Professional Advisers: Lawyers, auditors and accountants who are bound by professional confidentiality obligations.
• Business Successors: In the event of a merger, acquisition or sale of assets, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

In all cases of third-party data sharing, we ensure that appropriate contractual safeguards are in place to govern the recipient's use of your Personal Data.

7. International Data Transfers

788won operates internationally and your Personal Data may be processed and stored on servers located outside Pakistan. Where data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, 788won implements appropriate safeguards, which may include standard contractual clauses, binding corporate rules or reliance on adequacy decisions where applicable.

By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Pakistan in accordance with this Policy.

8. Retention Periods

We retain Personal Data for as long as necessary to fulfil the purpose for which it was collected, to maintain your account in active status, and to comply with applicable legal, regulatory and licensing requirements. The following general retention guidelines apply:

• Account and Registration Data: Retained for the duration of your account plus a minimum of five (5) years following account closure, as required by our licensing and anti-money laundering obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping requirements.
• Customer Support Communications: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained for as long as consent remains active, plus a reasonable period following withdrawal of consent to demonstrate compliance.
• Technical and Usage Data: Typically retained in identifiable form for up to twenty-four (24) months, after which it may be anonymised for statistical purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted, anonymised or pseudonymised so that it can no longer be attributed to you.

9. Security Measures

788won implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields, including KYC documents and payment method details.
• Role-based access controls ensuring that only authorised personnel access Personal Data on a need-to-know basis.
• Regular security audits, vulnerability assessments and penetration testing.
• Multi-factor authentication options for player accounts and mandatory multi-factor authentication for internal administrative systems.
• Incident response procedures designed to contain and report data breaches within required regulatory timeframes.

While we take all reasonable precautions, no method of electronic transmission or storage is entirely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authority in accordance with our legal obligations.

10. Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognise your device, remember your preferences and collect information about how you interact with our services.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. They enable core features such as account login, session management and security. These cookies cannot be disabled without impairing Platform functionality.
• Analytical Cookies: Used to collect anonymised or aggregated data about how Players use the Platform, helping us identify areas for improvement.
• Functional Cookies: Remember your preferences such as language settings, preferred currency and notification choices.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional communications. These cookies track your interactions with our marketing materials.

10.3 Managing Cookies

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use core Platform features, including account login. Detailed cookie management instructions are available in the Help section of most major browsers.

11. Your Data Rights

Subject to applicable law and our legal obligations, you hold the following rights in respect of your Personal Data held by 788won. To exercise any of these rights, please contact us using the details in Section 14.

Requests will be acknowledged within five (5) business days and responded to in full within thirty (30) calendar days. Where a request is complex or numerous, this period may be extended by a further two months, in which case we will inform you of the extension and the reasons for it. 788won will not charge a fee for reasonable requests but reserves the right to charge a reasonable administrative fee for manifestly unfounded or repetitive requests.

12. Minors & Age Restriction

The 788won Platform is strictly intended for adults. You must be at least 18 years of age — or the higher minimum age required by the operator's licensing jurisdiction or the laws of the territory in which you are located — to register an account or use the Platform's services.

788won does not knowingly collect Personal Data from individuals under the applicable minimum age. If we become aware that a minor has registered an account, that account will be immediately closed, all associated balances will be forfeited and any Personal Data collected will be deleted in accordance with our retention obligations. If you believe a minor has accessed the Platform using your details or has registered independently, please contact our support team immediately.

13. Policy Amendments

788won reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices or the structure of our organisation. Amendments will be communicated to registered Players via email notification and by publishing the updated Policy on this page with a revised "Last Updated" date at the top.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. Where an amendment materially affects your rights or the way in which your data is processed, we will provide at least fourteen (14) days' notice before the amendment takes effect. If you do not accept the amended Policy, you must stop using the Platform and contact us to request account closure.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way in which 788won processes your Personal Data, please contact our Data Protection team through any of the following channels:

When submitting a data rights request, please provide your registered username, the email address associated with your account, a clear description of your request, and any relevant transaction or account reference numbers. We may need to verify your identity before actioning certain requests to protect against unauthorised access to your Personal Data.